Terms of Service

This website is operated by Tsaousoglou Eleni S.P. (VAT: 106387554). By accessing or using our website (www.selini-collections.com (the “Website”) including all the information, tools, and services available, you agree to comply with these Terms of Service, conditions, policies, and notices outlined herein as well as all applicable laws and regulations.

We reserve the right to terminate or suspend your access to the Site at any time, without notice, for any reason, including but not limited to a breach of these Terms of Service.

General Conditions

Accuracy of Information: We strive to provide accurate and up-to-date information on our Website. However, we do not warrant that the content on our Website is accurate, complete, or current.
Modifications: We reserve the right to modify or discontinue any aspect of our Website at any time without prior notice.
Third-Party Links: Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content or practices of any third-party websites or services.

Prohibited Uses

You may not use our Website for any unlawful or prohibited purpose or in any way that could damage, disable, overburden, or impair the Site, including but not limited to:

Violating any applicable laws or regulations;
Infringing upon the rights of others, including intellectual property rights;
Uploading or transmitting viruses or any other malicious code;
Interfering with or disrupting the integrity or performance of our Website or the data contained therein;
Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other means;
Engaging in any conduct that could damage, disable, overburden, or impair our Website.

Intellectual Property Laws

All content, designs, and trademarks displayed on the Site are protected by copyright, design laws, trademarks, and other intellectual property laws. Any unauthorized use, reproduction, or distribution of these materials is strictly prohibited and may result in legal action.

You may not copy, modify, distribute, display, transmit, or reproduce any content from the Site without prior written permission from Selini.

Governing Law

These Terms are governed by and construed in accordance with the Greek jurisdiction, without regard to its conflict of law principles.

Orders & Payments

Availability of Products & Limits on Purchases

All products and services offered on our Website are subject to availability. We do not guarantee the availability of any product or service displayed on our Website.

We reserve the right to limit the quantity of products or services that you may purchase through our Website. We may also impose restrictions on certain products or services and their availability.

Pricing

All prices displayed on our Website are in Euros and are exemptive of applicable taxes, shipping, and handling fees, unless otherwise stated.

We reserve the right to change prices for products or services offered on our Website at any time without prior notice. However, any price changes will not affect orders that have already been placed and confirmed.

In the event of a pricing error on our Website, we reserve the right to cancel or refuse any orders placed for products or services at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a refund for the amount charged.

Promotional Offers

From time to time, we may offer promotional discounts, coupons, or other special offers (“Promotional Offers”) on our Website. These Promotional Offers are subject to the following terms and conditions:

Validity: Promotional Offers are valid only during the specified promotional period and are subject to availability. We reserve the right to modify or withdraw Promotional Offers at any time without prior notice.

Redemption: To redeem a Promotional Offer, you may be required to enter a promotional code or meet certain eligibility criteria as specified in the offer details. Promotional codes must be entered at the time of checkout to receive the discount or offer.

Limitations: Promotional Offers are limited to one per customer and may not be combined with other offers, discounts, or promotions unless otherwise stated. Promotional Offers have no cash value and may not be exchanged, transferred, or redeemed for cash or credit.

Exclusions: Promotional Offers may be subject to certain product exclusions, geographic restrictions, or other limitations as specified in the offer details. We reserve the right to exclude certain products or services from Promotional Offers at our discretion.

Expiration: Promotional Offers may have expiration dates or time limits for redemption. Expired Promotional Offers will not be honored or extended.

Abuse: We reserve the right to refuse, cancel, or invalidate any Promotional Offer or associated transaction if we suspect fraud, abuse, or violation of these terms and conditions. We may also take appropriate legal action if necessary.

Modification: We reserve the right to modify or terminate Promotional Offers at any time, including but not limited to changing the terms, conditions, or duration of the offer. Any such modifications will be effective immediately upon posting on our website.

Please note that items purchased on sale cannot be returned or refunded.

Acceptance of Order

When you place an order through our Website, you will receive an email confirmation acknowledging receipt of your order. This email confirmation does not constitute acceptance of your order; it is simply a confirmation that we have received your order.

Acceptance of your order and formation of the contract between you and us will occur when we dispatch the ordered products to you or when you receive a notification that the products are ready for pickup, whichever comes first.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, inaccuracies in product or pricing information, or suspicion of fraudulent activity. In such cases, we will notify you as soon as possible and issue a refund for any payments received.

You may not modify or cancel your order after it has been accepted by us, except as provided in our Returns and Refunds policy or as required by applicable law.

Payment Terms

When you engage in any transaction on our website, you agree to the following payment terms:

Payment Authorization: By providing payment information, you authorize us to charge the designated payment method for the total amount of your purchase, including applicable taxes and shipping fees.

Payment Methods: We accept payments via credit card, debit card, and other payment methods as indicated on our checkout page. You agree to provide accurate and complete payment information when making a purchase.

Currency: All payments are processed in the currency specified on our website. Any currency conversion fees or charges are borne by the customer.

Payment Security: We prioritize the security of your payment information and use industry-standard encryption and security protocols to protect your data. However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

Third-Party Payment Processing: Payment processing services are provided by authorized third-party payment processors. We do not store or have access to your payment card details. You acknowledge and agree that we are not responsible for any errors, delays, or other issues arising from payment processing by third-party providers. We encourage you to review the privacy policy and terms of service of our third-party payment processors to understand how they handle your payment information.

Payment Disputes: In the event of a payment dispute or unauthorized transaction, please contact us immediately to resolve the issue. We reserve the right to suspend or terminate your access to our website and services pending resolution of any payment disputes.

By making a payment on our website, you acknowledge that you have read, understood, and agree to these payment terms, as well as our Terms of Service and Privacy Policy. If you do not agree with any part of these terms, you should not make a purchase on our website.

Shipping Terms

We strive to process and ship orders promptly, typically within ten (10) business days of receiving your order. However, delivery times may vary depending on factors such as product availability, shipping destination and the shipping method chosen at checkout.

Estimated delivery times provided on our Website are for reference purposes only and are not guaranteed. We are not liable for any delays in delivery caused by shipping carriers, customs processing, or other factors beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available. You can use this information to track the status of your delivery.

If your order contains multiple items, they may be shipped separately and may arrive at different times.

We offer shipping to addresses within the EEA, the United Kingdom, the United States and Canada. If you require shipping to a location outside our standard coverage area, please contact us for assistance before placing your order.

Shipping costs are calculated based on your order value and shipping destination. Shipping costs will be displayed at checkout before you confirm your order.

If you have any questions or concerns regarding the delivery of your order, please contact our customer service team at info@selini-collections.com.

Shipments Outside the EU and Import Taxes/Fees

If you are placing an order for shipment outside the European Union (EU), please note that your order may be subject to import taxes, customs duties, and fees levied by the destination country.

These import taxes, customs duties, and fees are the responsibility of the recipient and are not included in the price of the products or services or the shipping cost.

We have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so you should contact your local customs office for more information before placing an order.

By placing an order for shipment outside the EU, you acknowledge and agree that you are responsible for paying any import taxes, customs duties, and fees that may be imposed by the destination country.

If you refuse to pay the import taxes, customs duties, or fees levied by the destination country and the package is returned to us, you will be responsible for any return shipping costs and may be subject to a restocking fee.

Unable to Deliver

Despite our best efforts to fulfil orders promptly, there may be circumstances beyond our control that prevent us from delivering products or services as expected. Such circumstances may include, but are not limited to, natural disasters, shipping carrier delays, inventory shortages, technical issues, or providing an incorrect or incomplete address.

In the event that we are unable to deliver a product or service due to an incorrect or incomplete address provided by you, we will make reasonable attempts to contact you for clarification or correction. If the error is determined to be ours, we will take responsibility for the cost of re-sending the item to the corrected address, without further liability incurred.

If we are unable to deliver a product or service due to an incorrect address provided by you, and we are unable to reach you for clarification or correction within a reasonable period, the order may be canceled, and a refund may be issued, excluding any applicable fees or costs incurred by us.

We are not liable for any damages, losses, or inconvenience resulting from our inability to deliver products or services due to circumstances beyond our control, including but not limited to incorrect or incomplete addresses provided by you.

Returns & Refunds

Returns

We hope you’ll love your Selini purchases, however if you wish to return an item you can contact us at info@selini-collections.com.

Refunds are issued in accordance with our Refund Policy, which is incorporated by reference into these Terms. You acknowledge and agree to abide by our refund and return policies when requesting a refund for any purchase made on our website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In case of a lost package claim, please note that if your parcel has not been delivered within the estimated date of arrival, as stated in the shipment confirmation e-mail, you must initiate the refund proceedings by contacting us at selini-collections@gmail.com within ten (10) days from the estimated date of arrival. Belated refund requests for lost parcels will not be accepted.

To be eligible for a return, the item(s) must be unworn, unused, in their original packaging, and in the same condition as when you received them. You will also need the receipt or proof of purchase. Any items that show signs of use or damage may not be eligible for a refund or exchange.

If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that incurring costs of returning a product are covered by the customer, unless the return is due to an error on our behalf. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item(s).

If your country of residence is not Greece, shipping your goods may take longer than expected. Kindly note that due to high duties and customs, we unfortunately cannot accept returns from any country outside the European Union, nor returns on sale items.

We will notify you once we’ve received and inspected your return to let you know if you are eligible for store credit or a refund. Please read our Store Credit & Refunds Policy below for more information.

Store Credit & Refunds

At Selini, we are committed to ensuring that all our customers are satisfied with their purchases. If you have changed your mind, you can exchange your item by requesting store credit in the form of an e-gift card or request a refund, by contacting us at info@selini-collections.com. By requesting store credit or a refund, you agree to abide by the terms and conditions outlined in this policy.

To be eligible for a refund, customers must adhere to the conditions outlined in our Returns Policy above. Refunds may be provided in the original form of payment used for the purchase or as store credit. We reserve the right to choose the method of refund based on factors such as the nature of the transaction and applicable laws.

Store credit refunds may be provided for returned clothing items that meet our return criteria as outlined in our Returns Policy. To request a store credit refund, customers must initiate a return request by contacting us at info@selini-collections.com within thirty (30) days after receiving their item. Upon approval of the return request and inspection of the returned items, store credit will be issued for the original purchase price of the returned item(s), excluding any shipping fees. Our team will issue an e-gift card that will be sent to the e-mail you have provided on your order details.

Store credit can be used towards future purchases of clothing items on Selini and is valid for a period of six (6) months from the date of issue, as specified on the e-gift card. Please note that store credit refunds cannot be exchanged for cash or refunded.

Customers can also request a refund for the purchased item(s) when the following grounds apply:

Defective or damaged items: customers are entitled to a refund if they receive defective or damaged items. Defective or damaged items include those with manufacturing defects, substantial flaws, or significant damage incurred during shipping.
Incorrect or incomplete orders: if a customer receives an incorrect item or an incomplete order, they are eligible for a refund. This includes cases where the received item differs from the one ordered, when there are missing items from the order, or when duplicate items are received.
Non-Delivery: in the event that a customer’s order is not delivered within the specified timeframe or is lost in transit, they may request a refund. Non-delivery refunds may be subject to investigation by Selini or the shipping carrier to confirm the status of the shipment. In case of a lost package claim, please note that if your parcel has not been delivered within the estimated date of arrival, as stated in the shipment confirmation e-mail, you must initiate the refund proceedings by contacting us at selini-collections@gmail.com within ten (10) days from the estimated date of arrival. Belated refund requests for lost parcels will not be accepted.
Cancellation of orders: customers may request a refund if they cancel their order before it has been shipped. Refunds for canceled orders will typically be processed promptly, and the funds returned to the original payment method.
Product unsuitability: if a customer finds that a purchased item is unsuitable or incompatible with their needs, they may request a refund. Product unsuitability refunds are subject to the conditions outlined in our Returns Policy, including the item being unused and in its original packaging.
Failure to meet promised standards: if a product fails to meet the standards or specifications promised by Selini, customers may request a refund. This may include instances where the quality, functionality, or performance of the product does not meet reasonable expectations.
Discretionary Refunds: in certain cases not covered by the above grounds, Selini may offer refunds at its discretion as a gesture of goodwill. Discretionary refunds are typically considered on a case-by-case basis and may be subject to review by our customer service team.

Please note that the grounds for refunds listed above are not exhaustive, and Selini reserves the right to evaluate refund requests on a case-by-case basis. Refund eligibility may also be subject to the terms and conditions outlined in our Returns Policy.

If your refund request is approved, you’ll be automatically refunded on your original payment method within ten (10) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Selini reserves the right to modify or update this store credit Returns & Refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

For inquiries or assistance regarding returns and refunds, please contact our customer service team at info@selini-collections.com.

Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website after the posting of revised Terms constitutes your acceptance of such changes.

Contact Us

If you have any questions about these Terms, please contact us at info@selini-collections.com.